1. Eligible items.
We accept returns only in these cases, whether the item has been opened or not: (a) the item is not what you ordered, the quantity is incomplete, or the item or its packaging is visibly damaged; (b) the item has a hidden defect that only becomes apparent after opening, such as a faulty sprayer or a leak.
2. Time limits.
Cases under 1(a) must be reported at the time of delivery, in the courier's presence, as described in our Shipping & Delivery page. Cases under 1(b) must be reported within 48 hours of delivery.
3. Not eligible.
Perfume that has been used beyond what is needed to discover a defect, items damaged after delivery by the customer, wrong items, missing quantities or visible damage first reported after the courier has left, and returns for change of mind.
4. How to request.
For cases under 1(a), tell the courier immediately and contact us right away by phone or WhatsApp, and we will arrange the return with the same courier. For cases under 1(b), contact us by email, phone or WhatsApp within 48 hours with your order number and clear photos or a video of the item and its packaging.
5. Resolution.
After review, we will offer a replacement or a refund.
6. Refund timing and method.
Approved refunds are issued within 3 business days to the original payment method.
7. Return shipping.
For any case we confirm under this policy, we cover the cost of the return, including a return made with the courier at the time of delivery.
8. In-store purchases.
For purchases at our Gulan Mall kiosk, please check your items at the counter before you leave. Hidden defects under 1(b) can be reported within 48 hours of purchase.
9. Contact.
info@vittoriokurdistan.com, +9647508432230